Returns & Exchanges Policy
Your satisfaction is important to us. If you are not fully satisfied with your order, you may return or exchange it under the following conditions:
Eligibility & Timeframe
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Returns must be initiated within 14 calendar days of delivery, in compliance with UK and EU consumer law (Right of Withdrawal).
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Returned items must be unused, unworn, unwashed, and with all original tags attached.
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Items showing wear, odours, washing, or missing tags will not be accepted.
Exclusions
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For hygiene reasons, certain items (e.g. underwear, swimwear, earrings) are non-returnable.
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Final sale or clearance products may not be eligible for return.
Procedure
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Contact us at iconoutlet.europe@gmail.com to request a Return Form.
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Complete one form per product.
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Once approved, you will receive the return address and instructions. (Our warehouse is located in São Paulo, Brazil.)
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Send the product securely packaged with a tracked courier.
Costs & Responsibility
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Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.
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We strongly recommend using a tracked shipping service, as we cannot be held liable for lost return parcels.
Exchanges
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Exchanges are subject to stock availability.
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If the desired item is unavailable, a refund will be issued instead.